Questions about COVID-19

When will the park reopen?

Walibi Holland will open its doors again on 25 May. To ensure everyone can enjoy their day out safely while maintaining the rules of social distancing, Walibi has drawn up the “Veilig Samen Uit” protocol together with the Club van Elf and the Dutch Zoo Federation. This protocol offers our guests three guarantees: we will maintain a safe distance of 1.5 metres between households, we will provide sufficient and clear information and we will take additional hygiene measures.  

Is there a maximum number of visitors who may enter the park on a single day?

Yes, we have implemented a maximum number of guests per day. The park's capacity is limited. 

I work for a different park or organisation within the Club van Elf; do I get a discount on tickets to Walibi Holland?

At this time, we are not receiving guests via a discount scheme from other parks or via the Club van Elf. 

I live in Germany and would like to visit Walibi Holland. Can I?

The Dutch government advises against cross-border travel. If you decide to visit the park despite this recommendation, you are expected to follow the guidelines that have been put in place, just like all other guests.  

I purchased an undated ticket via your website. Can I get into the park with this ticket? 

No, undated tickets are unfortunately no longer valid. Everyone who has purchased an undated ticket will receive an email on 20 May that explains how to turn their undated ticket into a dated ticket. Given the current circumstances, we have to employ a maximum daily capacity. By admitting visitors with undated tickets, maintaining this maximum capacity would become untenable.   

I did not purchase my tickets via Walibi Holland's own website. Are my tickets still valid?

If you bought a ticket before 20 May 2020, the ticket you received is no longer valid. You will receive a unique code from the organization where you bought your ticket. This code allows you to reserve a new ticket. You can redeem your unique code from 15 June 2020 for a ticket on date via this page. For questions about tickets purchased through an organization other than Walibi Holland, we advise you to contact the organization in question. Do you have questions about redeeming your unique code? Send an email to info@walibiholland.nl. 

How do I swap my undated ticket to a dated ticket?

The Swap tickets page makes it easy to exchange a ticket without a date for a ticket with a date. Read the steps on the page carefully, agree to the terms and conditions and order your ticket.

Can I change the date I chose after completing my order?

Do you want to change your ticket(s) to another date? Call 0321 329 999 or email info@walibiholland.nl for the possibilities.

What happens to my tickets if one of the guests shows symptoms of the coronavirus and is forced to stay at home after all? Is it possible to change the tickets to a reservation for a different date?

Yes, that is possible. We advise against visiting the park if you have any symptoms of the coronavirus. If you start showing symptoms and have already booked your ticket, please send an email to info@walibiholland.nl and include a picture of your tickets (barcode) and the new date on which you would like to visit the park. We will then change the date on your ticket(s) for you. 

I am part of a risk group and would like to skip my visit to Walibi Holland this year. Can I transfer my tickets to next year?

If you are part of the risk group, we can transfer your tickets to next season. Send an email to info@walibiholland.nl if you want to use this option.  

Can I come to Walibi Holland for free on my birthday?

At this time, it is not possible to receive a free ticket to Walibi for your birthday. However, we definitely hope to see you on your birthday next year. 

I want to make a reservation as a family but I can only fill in a barcode for one person. With the 2nd reservation you will be asked for address details, but not the barcode. What should I do?

Close your browser tab after every reservation and open a new tab. This way you can use the rest of your barcodes to swap tickets.

I received a discount code from Guest Service which is valid until June. How can I redeem my code and will the duration be extended?

The duration of the discount codes will be extended until the end of September 2020. You can redeem your code here.

I have won free tickets through a win promotion by Walibi. How long are these tickets valid?

The tickets are valid until the end of the 2020 season with the exception of Halloween Fright Nights. Until the end of the season you can convert the ticket you won to a dated ticket via https://www.walibi.nl/en/free-ticket.

I have received a unique code. Where can I redeem it?

The unique code you received through Walibi or another organization can be redeemed for a ticket on date via this page, unless otherwise indicated.

I have a discount coupon from the Postcode Loterij Voordeelagenda. Where can I redeem this discount?

You can redeem your Postcode Lotterij discount coupon via walibi.nl/postcodeloterij. Bring your ticket and discount coupon with you on the day of your visit. If you do not have the discount coupon with you, you will be charged a surcharge of €8,- per ticket.

I have a season ticket for 2020. Am I entitled to some form of compensation for the period during which Walibi is not open? 

If you purchased a season pass before 14-05-2020, you have received an email from us at the email address you provided with more information about the compensation scheme for your season pass for 2020. The e-mail was sent to the main booker, the person who purchased the season pass(es). In principle, the main booker chooses for all subscriptions in the order which compensation will be applied.

Did you buy a subscription before 14-05-2020 and are you the main booker, but didn't receive the mail? The options for compensation are:

Option 1: 20% refund of the cost of your season pass

If you choose this option, you will get the following amount back per subscription:

• Walibi Pass: € 14,50
• Walibi Friends Pass: € 12,50
• Walibi Family Pass: € 49,00

Option 2: renew your pass with high discount

The second option is to renew your pass until October 2021 with a high discount. In that case you pay for a season pass:

• Walibi Pass: € 65,00
• Walibi Friends Pass: € 57,50
• Walibi Family Pass: € 225,00

Option 3: donate tickets to healthcare providers

Because we were told by many subscribers that they didn't want compensation for something that we as Walibi can't do anything about, we came up with something to make others happy.

If you renounce your compensation, we will donate 2 tickets to the St. Jansdal. A regional hospital with branches in Harderwijk, Lelystad and Dronten. This way you give the real heroes of society a great day in Walibi!

Do you have any questions about the compensation scheme? Send an email to info@walibiholland.nl.

Until when can you indicate your preference for compensation?

Please let us know your preference for compensation before 1 July 2020. After that date, you will no longer be entitled to compensation. If you do not give us your preference for compensation or if you are late in giving it to us, we will donate two tickets to St. Jansdal care institution.

I have chosen option 1 or option 2, when will I hear more?

If you have chosen one of these options you will receive an email with more information at the beginning of July 2020.

I bought a season pass but would like my money back, is that possible?

All season pass holders have received an email about the compensation scheme. If you can't find what you are looking for, for example because you don't want to use your season pass anymore and you want the full purchase amount of your season pass back, we ask you to contact our customer service via info@walibiholland.nl.

I have received a free subscription. Will I also receive compensation?

Unfortunately, there is no compensation scheme for free subscriptions. You can still enjoy the benefits of your subscription until the end of the 2020 season.

I have a season pass. Can I still visit Walibi as much as I want?

Yes, your season ticket still gives you unlimited access to Walibi. Note that you are required to reserve your tickets for the day of your visit beforehand via walibi.nl due to the park's limited capacity. Doing so is free, since you already have a season ticket, and it allows us to safeguard the park's maximum daily capacity. All season ticket holders will soon receive an email that explains how to order tickets. You can reserve your day here.

I have a season ticket for Walibi Holland. Do I have to reserve my visit beforehand?

Yes, all visitors - including season ticket holders - are required to reserve tickets for the day of their visit. You can reserve your day here.

With my season ticket, I can get a discount on tickets to other parks. How can I acquire this discount?

Unfortunately, you cannot get a discount at other parks with your season ticket at this time. 

My friends have a Friends Pass; can we visit the park together?

Of course, you can enjoy a safe day out at Walibi with your friends. You can visit the park with people who are not members of your own household as long as you maintain a safe distance of at least 1.5 metres from each other and other guests.  

I bought a season pass. Are you sending it to me?

No, you will receive your pass during your first visit to Walibi. You will receive your barcode number via email, so you can already use it to book a day of visit. Bring your mail with barcode and ticket on the day of visit. You can pick up your physical pass at the gate.

I haven't received my pass yet. Can I already book a day?

Yes, you can. You received your barcode number via e-mail. You can use this to reserve a date. Bring your mail with barcode and ticket on the day of your visit. You can pick up your physical pass at the gate.

I bought a season pass before 15-05-2020 but did not receive an email. Where can I submit my preference for compensation?

You can do this via http://info.walibi.nl/compensation. Please use the same data as you used when ordering your pass(es) to fill in the form.

Does the Walibi Express still depart from Harderwijk?

Walibi Holland can be reached by public transport from Harderwijk station by bus line 247 (Walibi Express). Click here for the current timetable. Based on RIVM guidelines, we encourage our guests to use their own transport as much as possible.

Are groups of friends still welcome at Walibi Holland?

Of course, you can enjoy a safe day out at Walibi with your friends. You can visit the park with people who are not members of your own household as long as you maintain a safe distance of at least 1.5 metres from each other and other people.  

How do you check whether people are part of the same household?

What group/household our guests visit our park with is their own responsibility.  

Are the toilet facilities open?

Yes, our toilet facilities are open and they are cleaned often. 

Are all catering facilities in the park open?

Yes, you can buy food and drinks from our catering facilities. Guests can sit in one of the public sitting areas.  

What do you do if guests do not respect the instructions or measures?

Park staff will remind them to follow the rules and ask them to leave the park if necessary. 

Will any rides remain closed when Walibi Holland reopens?

Unfortunately, a small number of rides will remain closed while the corona measures are in effect, because we are unable to meet the prescribed minimum safety requirements for these rides. 

The following rides are closed until further notice:  

• NeuroGen  
• Tequila Taxi’s  

Will measures be taken with regard to the queues to go on rides?

Absolutely. We have made modifications to the queues to meet the requirements of social distancing. We have added markings and/or lines on the ground to ensure all visitors maintain a safe distance from each other. Where necessary, we have mounted transparent plastic sheets onto the fences along the queues. Another important measure is that some rides will make use of a so-called “virtual queue.”

How does the virtual queue work?

When you order a dated ticket, you will notice that another product is added to your order: Virtual queue. This is entirely free of charge. This function allows us to better distribute visitors across the park and prevent long lines. When you want to go on a ride with a virtual queue, you can use your smartphone to reserve a seat. That means you can no longer stand in line to go on these rides. Here's how to reserve your seat:  

1. You will receive a unique link via email. Open this link on the day of your arrival on your smartphone. Unfortunately, you cannot use the link if you do not own a phone with internet or Wi-Fi access.  

2. Click “log in” and/or create an account. Next, read the instructions you see on your screen.  

3. View the list of rides that offer a virtual queue and reserve a seat.  
4. Once your reservation has been made, you have entered the virtual queue. The countdown will start and when it reaches zero, you will receive a QR code that you can show at the start of the ride's queue. 

5. You can make a new reservation once your QR code has been scanned.  

The link you receive via email is valid for the number of tickets you ordered for the day in question. If, for example, you are visiting the park with a family of four, you can reserve four spots in the virtual queue.   

Note: it is important that your phone is fully charged and has access to the internet. Although Wi-Fi is available in the park, you should also make sure you have sufficient data available to ensure you are not deprived of internet access. Without internet access, you cannot reserve seats on the rides.  

Do I have to pay for the virtual queue?

No, you do not have to pay for this. When you purchase your ticket, you will receive a unique link that grants you access to the website where you can create an account. The full instructions can be found in the section entitled “How does the virtual queue work?”

What rides offer a virtual queue?

Booking seats is available for the following rides: Condor, Crazy River, El Rio Grande, Goliath, Lost Gravity, Space Shot, Speed of Sound, UNTAMED and Xpress: Platform 13.

I do not have a smartphone with internet access; can I still visit the park?

To use the virtual queue Fast Lane, you need a smartphone with an internet connection (Wi-Fi or 3G/4G/5G) on the day of your visit. Guests who do not have a smartphone of their own can rent one for the duration of their visit to our park. With this smartphone, you can open the link you received when you purchased your tickets and use this to reserve seats via the virtual queue.  

Is Fast Lane still available now that there is always a virtual queue?

It is possible to upgrade your free virtual queue account to Fast Lane Premium Single or Fast Lane Premium Unlimited. This allows you to skip the virtual queue. Fast Lane products are available subject to availability at the ticketshop of walibifastlane.nl and at the park at Guest Service. More info on the Fast Lane page.

How do you guarantee the minimum safe distance of 1.5 metres?

Maintaining a safe distance of 1.5 metres from other people is our guests’ own responsibility. If we see guests violating the minimum safe distance rule, a park employee will remind them of this rule. On the streets and in queues, the areas where you can and cannot stand have been clearly marked. 

What additional hygiene measures are being taken near rides?

All contact points in the park are cleaned often. On top of that, guests can disinfect their hands with disinfectant before and after going on a ride.

Are there any changes in the disability scheme?

Yes, on this page you can read all the information about the scheme for guests with special needs.

I have made a reservation for Walibi Village in the coming month(s). Can I cancel or reschedule my reservation? 

Yes, this is possible subject to the standard cancellation conditions. Send us an email via reservering@walibivillage.nl.  

Can I stay at Walibi Village with people who are not part of my own household?

It is allowed to stay in a cottage with persons from several households. However, everyone must keep the 1.5 meter distance.

Is Walibi Village's pool open to guests?

The pool is not open to guests at this time. 

Can the guests of Walibi Village make use of the breakfast buffet?

In the restaurant you can have breakfast at a set table. It is also possible to order a breakfast package and pick it up in the morning.

Can guests enter Walibi Holland every day of their stay at Walibi Village?

When you book a holiday accommodation at Walibi Village, one day's entry to Walibi Holland is included per person. 

Is the restaurant in Walibi Village's lounge open?

The lounge and restaurant are closed.

Is the shop in Walibi Village open?

Yes, the shop is open during the opening hours of the reception desk. Visitors are expected to follow all corona guidelines inside the shop. 

Can I cancel or reschedule my group trip/school trip?

Yes, you can. For this - now that we are open again - the regular conditions apply.  

Are we welcome at Walibi as a school?

Yes, you're welcome. Your visit will be taken into account when calculating the capacity of the park. So if there are any changes in the composition of your group, please let us know in good time. Within the park the same rules apply for a group as for all other visitors. This means that you must keep a distance of 1.5 meters to people who do not belong to the same household. This does not apply to children up to 12 years of age.   For reservations for groups of less than 20 people we refer you to our ticket shop. 

How are we welcomed at the park as a school?

When your school have reserved a certain visit date we will send the tickets in advance by registered mail or by email to the contact person. The tickets will be scanned by our staff at the ticket offices. 

As a school, can we eat together at the park?

Yes, you can. We offer the possibility to reserve different menus and items in advance and to pick them up at specific times at a catering point. Of course, the 1.5-metre rule is observed there. For questions about menus, please contact sales@walibiholland.nl. 

How does the virtual queue for school attractions work?

As for all visitors, groups have to reserve a time slot at a selected number of attractions via a virtual queue. It is possible to split up as a group. You will receive more information about this when making your reservation.  

Are touringcars welcome on the parking lot?

Yes, touringcars are welcome. Bus drivers will receive their ticket in advance by email. Touringcars park in car park C. Schools are responsible for observing the 1.5-metre rule for the outward and return journeys to our park.

Can I cancel or reschedule my group trip?

Yes, you can. Now that we are open again, the regular conditions apply.

Are we welcome as a group at Walibi?

Yes, you are welcome. Your visit will be taken into account when calculating the capacity of the park. So if there are any changes in the composition of your group, please let us know in good time.   Within the park the same rules apply for a group as for all other visitors. This means that you must keep a distance of 1.5 meters to people who do not belong to the same household. This does not apply to children up to 12 years of age.   For reservations for groups of less than 20 people we refer you to our ticket shop.

How are we welcomed at the park as a group?

When your group have reserved a certain visit date we will send the tickets in advance by registered mail or email to the contact person. The tickets will be scanned by our staff at the ticket offices.

Can we eat together as a group at the park?

Yes, we can. We offer the possibility to reserve various menus and items in advance and to pick them up at a catering point at specific times. Of course, the 1.5-metre rule is observed there. For questions about menus, please contact sales@walibiholland.nl.

How does the virtual queue for attractions for groups work?

Just like for all visitors, as a group you have to reserve a time slot at a selected number of attractions via a virtual queue. It is possible to split up as a group. You will receive more information about this when making your reservation.  

Are touringcars welcome on the parking lot?

Yes, touringcars are welcome. Bus drivers will receive their ticket in advance by email. Touringcars park in car park C. Groups are responsible for complying with the 1.5 meter rule for the outward and return journey to our park.

Can I still order prepaid tickets?

Yes, this is certainly possible. The tickets will be delivered in the form of codes that can be redeemed via our site for a dated ticket.