Questions about COVID-19

When will the park reopen?

Walibi Holland has its last regular weekend on 2 and 3 October before Halloween Fright Nights starts. After Halloween Fright Nights, Walibi Holland will open its doors again in the spring of 2022. 

Is there a maximum number of visitors who may enter the park on a single day?

Yes, we have implemented a maximum number of guests per day. The park's capacity is limited. 

I work for a different park or organisation within the Club van Elf; do I get a discount on tickets to Walibi Holland?

At this time, we are not receiving guests via a discount scheme from other parks or via the Club van Elf. 

I live in another country and I would like to visit Walibi Holland. Is that possible?

It is possible! However, when making travel plans to the Netherlands, please take into account the national measures. For example, you may be required to show a COVID Certificate when entering the Netherlands. You do not need a COVID Certificate to enter Walibi Holland. 

Will the Walibi Express (bus line) be running?

Yes, Walibi Holland can be reached by public transport from Harderwijk station by bus 247 (Walibi Express). Check OV9292 for the current timetable.

I purchased an undated ticket via your website. Can I get into the park with this ticket? 

Yes, you just have to redeem your ticket first by reserving a day of your visit at walibi.nl/swap-tickets.

How do I swap my undated ticket to a dated ticket?

The Swap tickets page makes it easy to exchange a ticket without a date for a ticket with a date. Read the steps on the page carefully, agree to the terms and conditions and order your ticket.

Can I change the date I chose after completing my order?

Do you want to change your ticket(s) to another date? Call 0321 329 999 or email info@walibiholland.nl for the possibilities.

I did not buy my tickets through the Walibi Holland website. Are these tickets still valid?

You will receive an unique code from the organization where you bought your ticket. With this code you can reserve a new ticket. You can redeem your unique code for a ticket on date at www.walibi.nl/en/redeem. For questions regarding tickets purchased through another organization than Walibi Holland, we advise you to contact the organization in question. Do you have questions about redeeming your unique code? Please send an e-mail to info@walibiholland.nl.

What happens to my tickets if one of the guests shows symptoms of the coronavirus and is forced to stay at home after all? Is it possible to change the tickets to a reservation for a different date?

Yes, that is possible. We advise against visiting the park if you have any symptoms of the coronavirus. If you start showing symptoms and have already booked your ticket, please send an email to info@walibiholland.nl and include a picture of your tickets (barcode) and the new date on which you would like to visit the park. We will then change the date on your ticket(s) for you. 

I am part of a risk group and would like to skip my visit to Walibi Holland this year. Can I transfer my tickets to next year?

If you are part of the risk group, we can transfer your tickets to next season. Send an email to info@walibiholland.nl if you want to use this option.  

Can I come to Walibi Holland for free on my birthday?

At this time, it is not possible to receive a free ticket to Walibi for your birthday. However, we definitely hope to see you on your birthday next year. 

I want to make a reservation as a family but I can only fill in a barcode for one person. With the 2nd reservation you will be asked for address details, but not the barcode. What should I do?

Close your browser tab after every reservation and open a new tab. This way you can use the rest of your barcodes to swap tickets.

I have won free tickets through a win promotion by Walibi. How long are these tickets valid?

The tickets are valid until the end of the 2020 season with the exception of Halloween Fright Nights. Until the end of the season you can convert the ticket you won to a dated ticket via https://www.walibi.nl/en/free-ticket.

I have received a unique code. Where can I redeem it?

The unique code you received through Walibi or another organization can be redeemed for a ticket on date via this page, unless otherwise indicated.

I have a discount coupon from the Postcode Loterij Voordeelagenda. Where can I redeem this discount?

You can redeem your Postcode Lotterij discount coupon via walibi.nl/postcodeloterij. Bring your ticket and discount coupon with you on the day of your visit. If you do not have the discount coupon with you, you will be charged a surcharge of €8,- per ticket.

I have a season pass. Can I still visit Walibi as much as I want?

Yes, your season ticket still gives you unlimited access to Walibi. Note that you are required to reserve your tickets for the day of your visit beforehand via walibi.nl due to the park's limited capacity. Doing so is free, since you already have a season ticket, and it allows us to safeguard the park's maximum daily capacity. All season ticket holders will soon receive an email that explains how to order tickets. You can reserve your day here.

I have a season ticket for Walibi Holland. Do I have to reserve my visit beforehand?

Yes, all visitors - including season ticket holders - are required to reserve tickets for the day of their visit. You can reserve your day here.

With my season ticket, I can get a discount on tickets to other parks. How can I acquire this discount?

With a Walibi season ticket you receive a 50% discount on the regular adult entrance tickets of Parc Asterix, Bellewaerde, Walibi Belgium, Walibi Rhône-Alpes, Futuroscope, Chaplin's World and Grévin. Upon presentation of your valid season pass, you will receive the discount at the ticket counter at the other parks 

I bought a season pass. Are you sending it to me?

Yes, all season tickets are sent by post. Walibi Holland strives to place the season ticket in the hands of the Buyer within 30 calendar days. 

I haven't received my pass yet. Can I already book a day?

Yes, you can. You received your barcode number via e-mail. You can use this to reserve a date. Bring your mail with barcode and ticket on the day of your visit. You can pick up your physical pass at the gate.

As a season pass holder, can I book two days in a row?

Je kan met je abonnement per 24 uur 1x reserveren.

Are there any changes in the disability scheme?

Yes, on this page you can read all the information about the scheme for guests with special needs.

Is Walibi Village's pool open to guests?

The pool is not open to guests at this time. 

Is the lounge of Walibi Village open?

Due to the current measures, it is not possible to eat in the lounge. Guests who have made a reservation for Walibi Village including breakfast will receive a take-away breakfast package. For other facilities, such as billiards or darts, the lounge is open, but only with a COVID Certificate.      

Can the guests of Walibi Village make use of the breakfast buffet?

Guests who have made a reservation for Walibi Village including a breakfast buffet, we have arranged a take-away breakfast package. You can reserve this at least one day in advance.

Can guests enter Walibi Holland every day of their stay at Walibi Village?

When you book a holiday accommodation at Walibi Village, one day's entry to Walibi Holland is included per person. 

Can I cancel or reschedule my group trip/school trip?

Yes, you can. For this - now that we are open again - the regular conditions apply.  

Can I cancel or reschedule my group trip?

Yes, you can. Now that we are open again, the regular conditions apply.

How are we welcomed at the park as a group?

As soon as it is possible again to book a day of GETTING THE RUSH as a group, we will send the tickets in advance to the contact person by registered post or by email. The tickets will be scanned by our staff at the ticket office.