Frequently asked questions

How old do I have to be to book an accommodation?

The principal booker has to be 21 or over and be present for the entire duration of your stay.

Do I have to pay a security deposit?

No. The principal booker is liable to pay for any damage to the accommodation or its inventory.

How many people can stay in the accommodations?

A maximum of four people can stay in the four-person accommodations. A maximum of seven people can stay in the seven-person accommodations, a maximum of eight people can stay in the eight-person accommodations and a maximum of sixteen people can stay in Villa Walibi. Babies and children also count as people. That means you are not allowed to stay in a four-person accommodation with four adults and a baby.

Are there any accommodations that are suitable for people with a physical disability?

We have one accommodation that is suitable for people with a physical disability.

How can I make a reservation for a large group or an event?

Requests for large groups or events are handled by our Sales department (sales@walibiholland.nl).

Can I make a reservation as a company for my staff?

It is not possible for a company to book accommodation for its employees. Are you interested in a company outing? We are happy to help you with a tailor-made offer. You can call 0321 - 32 99 99 (option 2) or send an email to sales@walibiholland.nl.

I have a discount code. Where can I enter it?

If you have a discount code for Walibi Village, you can enter it during the reservation process. Note that the discount does not apply to any existing reservations!

Is it possible to rent a crib?

Yes, we offer cribs for rent for €7.50 per day.

What time can we check in?

You can collect the key from 12 noon on the day of arrival at the reception of Walibi Village. The accommodation is ready from 4 pm. The key cards will not work on the bungalow until then.

Do you offer early check-in?

Yes, although it is subject to availability. Please ask the reception about the possibilities: info@walibivillage.nl

I will be arriving late at night after the reception desk closes. Can I still get the keys to my accommodation?

Our goal is to personally check in all our guests. In exceptional cases, it is possible to arrive outside the opening hours of our reception desk. Let us know beforehand if you wish to make use of this option. Note that this is only possible if all fees have been paid in advance.

Didn't receive tickets yet? What time can we collect the tickets on the day of arrival?

You can pick up your tickets at the reception desk of Walibi Village from 09:00.

On what days can I visit Walibi Holland?

Did you book directly via the Walibi website? Then you also have access to the park for one day with one overnight stay. With two nights, you have access for two days. The other days you can buy extra entrance tickets with a discount at the reception.

Did you make a reservation through an external partner? Then check the conditions with the relevant partner.

NB! Always check the opening calendar for the opening days and times of Walibi Holland.

Can I leave my bags anywhere before checking in?

There is a luggage storage area at the reception desk. Note: Space in the luggage storage area is limited and cannot be booked in advance. If the luggage storage area is full, you can store your luggage in the wardrobe in the Lounge.  Note: there is no security in the wardrobe, so leaving your belongings is done at your own risk.

What time do I have to check out?

You must vacate your accommodation before 10:00.

Do you offer late check-out?

Yes, although it is subject to availability.

Do I have to clean the accommodation before leaving?

We kindly ask you to leave the accommodation in a clean state, take out your waste and wash your dishes before you go.

If you neglect to leave the accommodation in a clean state or if you caused any damage, the principal booker will be liable to pay the additional costs/damages.

The personal information I used for my reservation is incorrect. How can I change it?

If you wish to change your personal information, please send an email to reservering@walibivillage.nl.

Can I change the name on my reservation?

You can change the name on your reservation if it was made directly via our website. If you wish to do so, please send an email to reservering@walibivillage.nl. Note that we will charge an administrative fee of €9.95 for this.

I want to cancel my reservation. How can I do that?

Only cancellations submitted via email will be processed. Send an email to reservering@walibivillage.nl.

Can I change the date of my reservation to a different date in the same year?

You can change the date of your reservation if it was made directly via our website. If you wish to do so, please send an email to reservering@walibivillage.nl, so we can check the availability of your preferred date. Note that we will charge an administrative fee of €25 for this. In case of a price difference between the old and new reservation, the following applies: in case of a higher price, the difference will be charged to you. In case of a lower price, the difference will not be refunded to you. So, keep in mind that the price when rebooking remains the same or is higher. Reservations made via our partners are subject to different terms and conditions. Please contact the partner in question for more information.

Can I cancel my reservation if a member of my group has symptoms of COVID-19?

If a member of your group has symptoms related to the coronavirus, you cannot visit Walibi Village. You can change the date of your reservation to a later date in the same year. Note that we will charge a € 25.00 administrative fee to process any changes. All cancellations are subject to the Recron terms and conditions.

What part of the costs of my stay will be refunded if I cancel my reservation now?

Please consult the Recron terms and conditions for more information.

What inventory is available in the accommodation?

Various pots and pans, cutlery, tableware, a large refrigerator with freezer compartment, laundry rack, coffee machine, kettle, dishwasher, microwave (no oven), flat-screen TV, among other things. For the complete inventory of our accommodations, go to the Walibi Village page. 

Are bed linens included?

Bed linens for the specified number of guests are included (excluding bed linens for cribs). Unfortunately, it is not possible to receive additional bed linens for cribs. Your beds will be made for you when you arrive. Towels and kitchen towels can be reserved for €4.00 per set.

Am I allowed to smoke inside the accommodation?

No, smoking is not allowed inside our accommodations.

Can I use a barbecue?

Yes, you can, although we do not offer any barbecues for rent. Note: you are not allowed to place your barbecue on the picnic bench outside your accommodation.

Can I have something delivered to me during my stay?

Unfortunately, it is not possible to have letters or packages delivered.

Are pets allowed in Walibi Village?

Pets are not allowed in Walibi Village or in Walibi Holland. The only exception is made for service dogs.

Can I receive visitors during my stay?

You are not allowed to receive any visitors if the maximum number of guests in the accommodation has been reached. This also goes for visitors who are only staying for the day.

Can I invite an extra guest (for one or more nights)?

If the maximum number of guests in your accommodation has not been reached yet, this is possible if you pay the required tourist tax. You must always inform the reception desk about your guest(s)'s arrival. Your guest(s) will also receive one free ticket to Walibi Holland.

Are hooverboards, karts and scooters allowed in the park?

No, these are not allowed.

Can I connect my game console (PlayStation, Xbox) or DVD player in the accommodation?

No, these are not allowed.

What payment options do I have at Walibi Village?

For security reasons, Walibi Village is PIN only. Payment at the reception and the park shop is of course possible with a debit card (Maestro/V-pay) or with a credit card (Mastercard/Visa).

Where can I park my car?

You can park your car on the grounds of Walibi Village in the central parking area for your type of accommodation. Parking is free. On the day of your departure, you can leave your car in the parking area all day if you e.g. want to visit Walibi Holland one more time. Parking near the accommodations is not allowed, except when loading and unloading your belongings.

Where can I charge my electric car?

Do you want to charge your electric car during your stay? Charging spaces for electric cars are available in the parking lot at the 4-person bungalows. The charging station works with almost all charging cards. It is also possible to pay via the QR code on the charging station with a debit/credit card.

Can I enter and leave the park by car whenever I want?

Yes, you can drive into and out of the park at any time. The keycard that you use to open the door of your accommodation also serves as the key to raise the barrier.

Do I have to separate my waste?

There are no separate bins for glass, paper or organic waste. There are four large waste containers on the park. Two of these are located near the four-person accommodations, the others are located near the seven- and eight-person accommodations. We kindly ask you to properly dispose of all your waste before you leave.

I broke something inside the accommodation, what now?

If you break anything, we ask that you inform the reception desk as soon as possible. We will then determine whether there are any costs involved.

Can I eat breakfast in Walibi Village?

At the moment we do not offer a breakfast buffet. However, it is possible to order fresh sandwiches (a day in advance) and buy fillings in our mini market.

Can I eat dinner in Walibi Village?

At the moment it is not possible to come and eat in the evening. We are happy to give you tips for restaurants in the area.

Can I get food to go in Walibi Village?

Food takeaway is not possible at this time. We are happy to advise you on takeaway and delivery options in the area.

Is there a pool in Walibi Village?

Access to the indoor swimming pool is included in the stay. The pool is open daily from 10:00 AM to 10:00 PM. There is no supervision and entry is at your own risk. The bungalow key cards are also the pool access cards. You need € 0.50 cents to use the lockers.

Where can I rent a bike?

You can rent a bike from the reception desk in Walibi Village. Electric bikes are available upon request.

Are there any cycling or hiking routes available at the park?

No, there are no cycling or hiking routes available at the park. More information can be found at www.visitflevoland.nl.

Is there Wi-Fi available in Walibi Village?

Yes, free Wi-Fi is available throughout the park.

What do you sell in the mini market?

You can always order freshly baked rolls from the reception a day in advance. These will then be waiting for you the next morning.

The range also includes milk, eggs, cheese, sweet spreads, crisps, biscuits, coffee, tea, toilet paper, garbage bags and nice souvenirs. The opening hours are the same as those of the reception.

Wat kan ik allemaal in de omgeving doen?

Walibi Village is located in the heart of the province of Flevoland, right next to Walibi Holland. The local environment has many other attractions and sights to offer. Here are just a few examples:

• The Spijkbos.
• The Veluwemeer and its beaches are located twenty minutes away on foot. You can go surfing, sailing, water skiing, fishing and more.
• There are various hiking and cycling routes around the Veluwemeer.
• The Dolfinarium in Harderwijk.
• The many cafés and restaurants in Elburg and Harderwijk.
• The Bataviawerf or Bataviastad in Lelystad.
• The Aviodrome in Lelystad.